Foundation Training Program for the Executives of Standard Chartered Bank

• Title : Foundation Training Program for the Executives of Standard Chartered Bank
• Course TYPE : Special Training Course
• Course No : FTP2022
• Duration : 10
• Frequency : 1
• Time : Tuesday 1st of March 2022 - Monday 14th of March 2022
• Nature: Online
• Target Group : Senior Principal Officer or Equivalent Officer and above
• Methods : Lecture, Group Discussion, Case Study, Panel Discussion and Formulation of Recommendation
• Resource Person: BIBM Faculty and Professionals from Financial and Other Institutions
• Coordination Team :
  1 . Rexona Yesmin
  2 . Tofayel Ahmed
  
• Objectives:

  Financial and Banking System of Bangladesh – An overview & Function of Central Bank with Reference to Bangladesh Bank

  Customer Relationship Management in Banks. (Customer as an Asset, Customer Interaction Cycle, Customer Touch Points, Total Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Care, Customer Contact Technology Strategy.)

• Contents:

  Opening and Operation of Different Types of Accounts and their Modus Operandi (Joint Accounts, Company Account, Delegate, etc.)

  Opening and Operation of Different Types of Accounts and their Modus Operandi (Minor, Nominee, Blind, Society, Escrow, Clubs, Trusts, etc.), Dormant, Inoperative and Unclaimed Deposit, Blocked Account, etc.