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Soft Skills for Bank Executives
a. To Develop a Comprehensive Understanding of Soft Skills.
b. To Build and Maintain Professional Relationships in the Banking Industry.
c. To Enable the Participants to use Different Methods, Tools, and Techniques of Soft Skills.
a. Soft Skills – Meaning, Difference between Soft and Hard Skills, Importance, Types of Soft Skills.
b. Lead teams with inspiration and motivation using leadership skills. Understand and manage emotions in oneself and others. Leverage connections for business development and opportunities.
c. Handle inquiries and complaints of customers with empathy and professionalism. Actively listen to understand client needs and concerns.
d. Develop adaptability, creative problem-solving skills, and resilience.
e. Prioritize tasks and manage time effectively to meet deadlines. Handle multiple responsibilities without compromising quality in stressful situations.
f. Negotiate terms and conditions with clients and stakeholders. Resolve conflicts within the team or with clients in a diplomatic manner.
Criteria for Nomination for BIBM Training
a. BIBM member banks can access the online nomination form before forty (40) days of the commencement of programs. BIBM member banks can nominate a maximum number of three (03) participants for a Training Workshop. The maximum number of participants in each Training Workshop is 40. However, if the number of total nominees exceeds the maximum number, a final list of 40 participants will be prepared by the BIBM authority which will be available online five (05) days prior to the commencement of the Training Workshop. Information in regard to rejection of any nomination will be communicated to the concerned bank at least three (03) days before the commencement of the Training Workshop. No participant under the target group/level is allowed to participate in any Training Workshop.
b. As per the decision of the BIBM Governing Board, BIBM Member Banks (except Bangladesh Bank) are required to pay BDT 1700* per day per participant including holidays (if any) as training fees which also include Accommodation, Food, and other miscellaneous expenses. However, for Bangladesh Bank, the fee is BDT 700 per day per participant. All Fees are excluding VAT and Tax.
c. The pay order/bank draft drawn in favor of ‘Bangladesh Institute of Bank Management’ has to be sent at least seven (07) days prior to the commencement of the Training Course/Workshop.
d. The Training for each day will be as follows:
|
Time |
Session |
|
1005-1105 |
1st Session |
|
1105-1125 |
Refreshment |
|
1125-1225 |
2nd Session |
|
1225-1230 |
Break |
|
1230-1330 |
3rd Session |
|
1330-1430 |
Lunch & Prayer Break |
|
1430-1530 |
4th Session |
|
1530-1535 |
Break |
|
1535-1635 |
5th Session |
|
1635 |
Tea & Snacks |
*Subject to change as per the decision of BIBM Governing Board.