Operations and Management Branches

• Title : Operations and Management Branches
• Course TYPE : Training Course
• Course No : TC27/2023
• Duration : 07
• Frequency : 1
• Time : Sunday 11th of June 2023 - Monday 19th of June 2023
• Nature: On-campus (Residential)
• Target Group : Head of Branch/Deputy Manager/Prospective Manager
• Methods : Lecture, Group Discussion and Case Study
• Resource Person: BIBM Faculty and Professionals from Financial and Other Institutions
• Coordination Team :
  1 . Rexona Yesmin
  2 . Tanweer Mehdee
  
• Objectives:

  a. To Enhance Human and Conceptual Skills of the Branch Managers and Prospective Branch Managers Regarding Branch Operations and Management with Particular Focus on Resonance Between Branches, other Outlets and Head Office.

  b. To Acquaint the Participants with the Contemporary Management Tools and Techniques and Process of their Application for Effective Branch Management.

  c. To Enable the Participants to Comply with Relevant Banking Laws, Regulations, Policies and to Help them Prevent Frauds, Forgeries and Malpractices.

• Contents:

  a. Concept of Unit Banking, Branch Banking and other Outlets of Banking Services;

  b. Management - Concept, Process, Function and Application of Management Tools and Techniques in Branch Management;

  c. Management of Branch Activities – Command Area, Business/Performance Planning and Budgeting: (i) Deposit, Advance, Recovery, Foreign Exchange Business, Profit; (ii) Deposit Mobilization and Relationship Banking; (iii) Product Marketing-Command Area and Market Survey, Need Assessment and Product Identification, Marketing Strategy, and Product Marketing;

  d. Job Description, Job Analysis, Job Assignment, Performance Evaluation, and Overall Record Management;

  e. Leadership – Concepts; Motivation for Work and Morality; Delegation of Power; Time and Stress Management; Grievance Management;

  f. Service Rule – General Conduct, Disciplinary Action;

  g. Cash and Vault Management in Branch; Locker Service;

  h. Relationship Management and Credit Administration including Control Documents;

  i. Banking Laws: Law of Contract and Law of Succession; Company Act and Bank Company Act – 1991; Negotiable Instrument Act – 1881; Money Laundering Prevention Act – 2012; Anti-Terrorism Act – 2009 (with Amendments); Artha Rin Adalat Ain – 2003 (with Amendments); Bankruptcy Act – 1997;

  j. Internal Control, Internal Audit, and Internal Compliance;

  k. Retail Banking; Small Enterprise Finance; Agro-based Finance and Sustainable Banking;

  l. Venture Capital; Crowdfunding; Angel Investors and Lease Financing;

  m. Regulation and Guidelines: Introductory on Asset-Liability Management, Credit Risk, Foreign Exchange Risk, Internal Control and Compliance, Money Laundering and Terrorist Financing, ICT Risk and ICT Security Risk, Small Enterprise Financing, Consumer Financing, Agricultural Financing; Guidelines for Foreign Exchange Transaction; ICRRS for Banks;

  n. Branch Management and Ethics in Banking;

  o. Changes Invited in Branch Management to Address COVID-19 and Pandemics.